Custom operations software.
Built for your MSP.
The easiest platform to automate internal workflows.
Backed by human automation engineers that understand MSP workflows. No learning curve, no maintenance burden.
Backed by the best
FocalThe Problem
You're stuck in the weeds.
Free up your team's time while improving service quality and consistency.
Your time is the bottleneck
You're stuck doing repetitive work that pulls you away from growing your MSP. Every hour spent on manual tasks is an hour not spent on growth.
Headcount doesn't scale
Hiring more techs to handle more tickets isn't sustainable. Your margins shrink as you grow, and training never ends.
Intelligent automations work 24/7
Deploy automations that improve margins and enforce consistency across your entire operation.
How It Works
AI speed. Human precision.
We combine the best of both worlds to deliver exactly what you need.
You describe it
Tell us what you want automated in plain English. No technical docs needed. A quick call to understand your workflow.
AI drafts, humans refine
Our AI generates the initial solution. Then our experts review, test, and optimize until it's bulletproof.
Deployed and supported
We deploy it in your environment, document everything, and provide ongoing support with a dedicated human point of contact.
Use Cases
Automate anything in your stack.
Common tools MSPs request — or bring your own idea.
Ticketing & PSA
Core workflow automation
- Auto-triage tickets based on keywords or client
- Escalation alerts when SLAs are at risk
- Client-facing status updates via email or portal
Alerts & Monitoring
- Smart alert routing by severity
- Auto-create tickets from RMM
- Noise reduction for duplicates
Onboarding & Offboarding
- User provisioning across M365, RMM, PSA
- Offboarding with audit trail
- License assignment & removal
Reporting & Documentation
- Auto-generate QBR reports from PSA data
- Sync docs between IT Glue and other tools
- Automated compliance reporting
Form Workflows
Staff & client self-service triggers
Billing Reconciliation
- Match licenses to agreements automatically
- Flag discrepancies before invoicing
- Sync data across PSA and billing platforms
Your Custom Tool
Have something specific in mind? Describe it — we'll build it.
What We Build
Bespoke software. Full control.
Custom operations software built specifically for your MSP. Real dashboards, controls, and interfaces that give you complete ownership.
Integrations
We connect your entire stack.
PSA, RMM, M365, documentation tools — we build solutions across everything you already use.
ConnectWise
Datto
HaloPSA
SyncroConnectWiseDattoHaloPSASyncro
NinjaOne
IT Glue
Microsoft 365
HuduNinjaOneIT GlueMicrosoft 365Hudu
Autotask
N-able
BrightGauge
AcronisAutotaskN-ableBrightGaugeAcronisConnectWiseDattoHaloPSASyncroNinjaOneIT GlueMicrosoft 365HuduAutotaskN-ableBrightGaugeAcronisConnectWiseDattoHaloPSASyncroNinjaOneIT GlueMicrosoft 365HuduAutotaskN-ableBrightGaugeAcronis+ any custom integration you need
Comparison
Why not just use Rewst?
Rewst is powerful — but it requires significant investment in people, time, and ongoing maintenance.
- XExpensive — platform costs plus implementation fees
- XAutomation engineer needed — hire or train someone to run it
- XLearning curve — weeks to months mastering the platform
- XOngoing maintenance — your team owns troubleshooting
- XInternal bandwidth — focus diverted from clients
With MSPilot
The better way
- Zero learning curve — describe it, we build it
- Not just automations — dashboards, controls, and UI you can actually see
- We maintain it — something breaks, we fix it
- Dedicated human point of contact — real support, not tickets
- Focus on clients — your tools just work
With MSPilot
Built for MSPs
- MSP-native — engineers who speak your language
- Pre-built integrations — ConnectWise, Datto, HaloPSA, and more
- Production-ready — secure, scalable, and properly deployed
- Fully maintained — we own the infrastructure and support
- Real software — not prototypes, actual tools you rely on daily
Comparison
Why not just use Claude Code?
AI coding tools are built for developers, product managers, and marketers — not MSP internal operations.
- XNo MSP context — doesn't understand your workflows or terminology
- XMissing integrations — no ConnectWise, Datto, or HaloPSA support
- XNo infrastructure — security, deployment, and hosting are your problem
- XNo maintenance — when it breaks, you're on your own
- XPrototype quality — fine for demos, not production operations
Get Started
Tell us what you want to automate.
We'll walk you through exactly how it works for your stack.